Refund Policy

Credits are held when a generation starts and settled only when it finishes. If a generation fails, is cancelled, or is rejected by content moderation, the held credits return to your balance automatically. You never pay for a result you did not receive, and you are never charged twice for one job.

• You can cancel at any time from the billing portal linked in your account settings. Cancelling stops future renewals; you keep your plan and its credits until the end of the period you have already paid for.
• We do not refund the unused part of a billing period after you cancel or downgrade, and we do not refund credits that were granted for that period.
• If a renewal was charged and you have not used any of the credits granted by that renewal, contact us within 3 days of the charge and we will refund it.
• Upgrades take effect immediately and are charged pro rata; downgrades take effect at the end of the current period and can be undone before then, so neither involves a refund.

Credit packs are one-time purchases delivered to your balance within seconds of payment. Please note that credit packs are non-refundable: once a pack has been delivered, we do not refund it, whether or not its credits have been spent. Please check the pack and amount carefully before you confirm the purchase.

The only exceptions are billing errors and duplicate charges (section 4) and any right you have under mandatory consumer law (section 7).

If you were charged twice for the same purchase, charged after cancelling, or charged an amount that does not match the price shown at checkout, tell us and we will refund the difference or the duplicate in full.

AI models produce varied results, and a result you do not like is not a defect. We do not refund credits because an output did not match your expectations. If a generation completed but the file is corrupted or unusable, contact us and we will re-credit it.

Write to [email protected] from the email address on your account, with the date and amount of the charge and, where relevant, the order or invoice number. We respond within three business days. Approved refunds are returned to the original payment method; it may take 5 to 10 business days for your bank to show them.

Where your purchase was made through Creem or Waffo, that partner (Creem Inc. or Waffo.com Limited) is the merchant of record and the refund is issued through it. You may also contact Creem or Waffo directly under its Buyer Terms.

Nothing in this policy limits any refund right you have under mandatory consumer law in your jurisdiction, including statutory withdrawal rights where they apply to digital content.